Terms of Use

HouseMate is a home-buying guidance and organisation tool. It provides:

• dashboard guidance
• personalised next steps
• document summaries and explanations
• Ask HouseMate responses
• subscription-based access

HouseMate does not provide:

• legal advice
• financial advice
• mortgage advice
• surveying or structural advice
• tax advice
• any other regulated advice

You should check important decisions with the right professionals, such as:

• a solicitor or conveyancer
• your mortgage lender or broker
• a surveyor
• a financial adviser or tax adviser, where relevant

When you use HouseMate, you are responsible for:

• providing accurate information
• checking key decisions with qualified professionals
• not relying solely on HouseMate for legal or financial decisions
• only uploading documents you have permission to use
• keeping your login details secure
• not using HouseMate unlawfully

• AI-generated responses may be incomplete, inaccurate or out of date.
• You should verify important information independently.
• HouseMate is designed to support your understanding, not replace professional judgement.

• HouseMate offers Starter and Plus monthly subscriptions.
• Subscriptions are billed through Stripe.
• You can cancel anytime via the billing portal.
• Access and limits depend on your plan.
• Payment failures may reduce or suspend access.
• Refunds are handled case-by-case or in line with applicable law.

• Plans include monthly AI and document review limits.
• Limits reset monthly.
• HouseMate may prevent further use once a limit is reached.
• Limits may change for future plans, with notice where appropriate.

• You retain ownership of the documents you upload.
• HouseMate may process them to provide document review and AI responses.
• You should not upload documents containing information you are not allowed to share.
• HouseMate may remove content that breaches these terms.

• HouseMate is an early-access / MVP service.
• Features may change over time.
• The service may occasionally be interrupted.
• Some features may be marked as coming soon or experimental.

• HouseMate is provided to support your understanding of the home-buying process.
• We are not responsible for losses caused by relying on HouseMate instead of professional advice.
• Nothing in these terms excludes liability that cannot legally be excluded.

You can cancel your subscription through the billing portal. You can request account or data deletion by emailing support@gethousemate.com.

These terms are governed by the laws of England and Wales.

Questions about these terms? Contact us at support@gethousemate.com.